Overview:
K Health is a venture-backed, fast-growing start-up with a mission to improve health access to the underserved and unsatisfied. Named to the 2020 CNBC Disruptor 50 list, K Health’s approach is unique in that it combines the knowledge of thousands of doctors, mathematicians, data scientists, and engineers to create a consumer-obsessed product loved by over 4 million users. Join K Health in helping people across the world become healthier through hesitation-free, quality healthcare that works.
K Health is building an operational layer to support our clinical staff manage the day-to-day of our telemedicine practice, specifically as it pertains to operational efficiency. A candidate for this role must be data-driven, proactive and comfortable juggling multiple tasks simultaneously. The role will require striking a balance between assertiveness and empathy to ensure all team members feel supported while being managed to increase performance.
On this team, you’ll need to be intimately familiar with key KPI’s and our telemedicine business operations. While on shift, you will be expected to be in constant communication with our clinical team, ensuring they are fully supported and adhering to company policies. Outside of the specific shift management tasks, we’ll also expect feedback on areas we can improve both the user and provider experience.
The ideal candidate never settles for the status quo and thrives in complex and fast-paced environments.
Core responsibilities:
- Monitoring and proactively managing our response time to users
- Collaborating with the medical team to ensure all team members are utilized effectively
- Supporting our Workforce Manager in taking attendance and documenting accurate reporting of all worked hours each shift
- Driving efficiency to meet appropriate levels of demand
Qualifications:
- Strong verbal and written communication and interpersonal skills
- Consistently deliver unparalleled service, never satisfied with the status quo
- Resourceful, natural ability to problem solve
- Diplomatic & managerial
- Detail oriented & data-driven
At K Health, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. K Health is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Some of our Key Benefits:
- Free K Health membership: Enjoy the same 24/7 access to doctors our customers get
- 401(k) program: Plan for your future with retirement savings options
- Medical, dental, & vision coverage: We offer top notch coverage because your health is our #1 priority
- Support for emotional health: Access to a confidential support service to assist a variety of everyday issues
- Weekly team lunches: Once a week we get together for a team lunch, on K!
- Gym reimbursements: Get rewarded for exercising through our insurance provider
- Student loan assistance: Refinance with our partners and receive additional savings
- Pet insurance discounts: Your furry family’s health is also a priority!
- Pre-tax commuter & flexible spending accounts: Save money on your commute—whether by car, train, bus, or bike
- Additional perks and savings: We provide hundreds of employer sponsored discounts!
- A front seat to change the world through better healthcare
Seniority Level: Entry - Associate