Overview:

K Health is a venture-backed, fast-growing start-up with a mission to improve health access to the underserved and unsatisfied. Named to the 2020 CNBC Disruptor 50 list, K Health’s approach is unique in that it combines the knowledge of thousands of doctors, mathematicians, data scientists, and engineers to create a consumer-obsessed product loved by over 4 million users. Join K Health in helping people across the world become healthier through hesitation-free, quality healthcare that works.

K Health is seeking Director of Operations to stabilize & scale our core business operations while building out new verticals as well. This individual is not just a key member of management team, this role serves to develop teams, build processes & invest in tools in order to enable the company to scale effectively.

In this role, you’ll need to wear many hats and consistently pivot from managing the day-to-day to thinking strategically. You’ll directly manage our Customer Experience, Pharmacy Operations and Practice Administration departments and will need to deeply collaborate cross-functionally, namely with Medical, Product and Marketing. It will be imperative for this individual to intimately understand our users, our clinical processes and company initiatives in effort to support the development and success of our roadmap and ultimately, our financial plan.

The ideal candidate is an innate problem solver, people-focused manager and serves as a cross-departmental liaison. This person thrives in complex and fast-paced environments and can effortlessly pivot from strategy to execution to people management & development, on what will be a global scale.

Core responsibilities:

  • Build and maximize processes that meet business objectives & maximize efficiency
  • Grow, develop and manage several departments while preparing for global expansion
  • Lead the maturation of our pharmacy operation – strategically and tactically
  • Ensure solid processes and KPI’s are put into place to drive accountable execution
  • Serve as program org lead across our primary care verticals, digital and in-person
  • Embody our core values and add to our culture

Qualifications:

  • 7+ years in scaling and managing an operation
  • Creative thinker with strong business acuity
  • Superior verbal and written communication and interpersonal skills, ability to influence
  • Consistently deliver unparalleled service, never satisfied with the status quo
  • Resourceful, natural ability to problem solve
  • Diplomatic & managerial
  • Detail oriented & data-driven
  • Proven customer-centric leadership

At K Health, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. K Health is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Some of our Key Benefits:

  • Free K Health membership: Enjoy the same 24/7 access to doctors our customers get

  • 401(k) program: Plan for your future with retirement savings options

  • Medical, dental, & vision coverage: We offer top notch coverage because your health is our #1 priority

  • Support for emotional health: Access to a confidential support service to assist a variety of everyday issues

  • Weekly team lunches: Once a week we get together for a team lunch, on K!

  • Gym reimbursements: Get rewarded for exercising through our insurance provider

  • Student loan assistance: Refinance with our partners and receive additional savings

  • Pet insurance discounts: Your furry family’s health is also a priority!

  • Pre-tax commuter & flexible spending accounts: Save money on your commute—whether by car, train, bus, or bike

  • Additional perks and savings: We provide hundreds of employer sponsored discounts!

  • A front seat to change the world through better healthcare

Seniority Level: Director