K Health is a venture-backed, fast-growing start-up with a mission to improve health access to the underserved and unsatisfied. Named to the 2020 CNBC Disruptor 50 list, K Health’s approach is unique in that it combines the knowledge of thousands of doctors, mathematicians, data scientists, and engineers to create a consumer-obsessed product loved by over 4 million users. Join K Health in helping people across the world become healthier through hesitation-free, quality healthcare that works.
K Health is seeking Senior Manager of Customer Experience to scale our customer service operation. This individual is not just a key member of our care team, this role serves to build and scale our support operation to deliver world-class experiences in an industry that typically lacks end-to-end user support.
In this role, no task is too big or too small. Everything from taking time to respond to user inquiries to overhauling the foundation of our systems, processes and protocols is on the table. It will be imperative for this individual to understand our users, advocate on their behalf and truly learn how we can provide better healthcare to more people. The immediate goals include scaling our team, standardizing processes and expanding our capacity to support diversified channels for communication.
The ideal candidate is an innate problem solver, people-focused manager and serves as a cross-departmental liaison, namely amongst our Product, Marketing and Clinical teams. This person thrives in complex and fast-paced environments and can effortlessly pivot from strategy to execution to people management & development.
At K Health, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. K Health is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Some of our Key Benefits:
Seniority Level: Senior Management